Shipping & Delivery Policy.

Last updated: November 2025

This Shipping & Delivery Policy explains how we deliver orders placed on weinlah.com within Singapore.

1. Delivery Area

We currently deliver only within Singapore, we do not offer shipping to Tuas and Jurong Island. Any orders to these locations will be cancelled and refunded automatically.

2. Delivery Options & Fees

We offer the following delivery options:

  • Delivery days: Wednesday and Friday, no delivery on public holidays.

  • Delivery window: usually 12:00 – 18:00 (no fixed-time guarantees).

  • Orders made before 12pm before delivery days will be delivered the next available delivery day.

  • Fee structure:

    • Free delivery for orders of S$250 and above (per delivery address).

    • S$20 delivery fee for orders below S$250

3. Age Verification & Alcohol Delivery

Because we sell alcoholic products, we are legally required to ensure that they are not supplied to persons under 18.

  • The delivery driver may request to see a valid photo ID (e.g. NRIC, FIN, or passport).

  • If no recipient aged 18 or above is present, or if age cannot be verified to our reasonable satisfaction, the driver may refuse to hand over the order.

  • In such cases, we may:

    • Arrange re-delivery (additional fees may apply), or

    • Cancel the order and refund you, less any delivery and handling charges already incurred.

4. Delivery Attempts, Re-Delivery & Incorrect Addresses

4.1 It is your responsibility to provide a complete and accurate delivery address, contact number and delivery instructions.

4.2 If no one is available to receive the order at the time of delivery:

  • Our driver may contact you using the phone number provided.

  • Where you have given explicit written instructions (e.g. “leave at door / with concierge / at reception”), the driver may follow them at their discretion. Risk passes to you once the order is left as instructed.

4.3 If delivery cannot be completed due to:

  • Incorrect or incomplete address;

  • No safe location to leave the goods;

  • Repeated unsuccessful attempts;

We may charge a re-delivery fee similar to the original delivery fee to re-arrange delivery.

5. Delivery Time & Force Majeure

We will make reasonable efforts to deliver your order within the indicated timeframes, but time is not of the essence.

We are not liable for delays caused by events beyond our reasonable control, including but not limited to:

  • Traffic disruptions, accidents or road closures

  • Extreme weather

  • System outages or network issues

  • Government restrictions, strikes, or other force majeure events

If there is a significant delay, we will try to contact you and propose a new delivery slot.

6. Inspection on Delivery

Please check your order upon delivery.

If you notice any visible damage, breakage or mismatch (e.g. wrong items or quantities), please:

  • Inform the driver immediately where possible; and

  • Contact us as soon as you can (preferably within 7 days of delivery) with your order number and photos.

We will review the issue and propose a suitable remedy (see Returns & Refunds Policy).

7. Risk of Loss

Once the products are delivered to the address or location specified in your order (including any location you have authorised us to leave them), risk of loss or damage passes to you.

8. Contact for Delivery Issues

If you have any questions about delivery, or encounter any delivery-related issues, please contact us through either of the following channels:

  • Contact Form: Use our Contact Form on the website.

  • WhatsApp: You may also contact us using the floating WhatsApp chat button on our homepage.