Privacy policy.

Last updated: November 2025

WeinLah and/or Kowo Trading Pte. Ltd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website (weinlah.sg, the “Site”).

By using our Site or services, you agree to the collection and use of your personal information in accordance with this Policy.

1. Information We Collect

We collect personal information that you provide when you:

  • Create an account or make a purchase

  • Subscribe to our newsletter or marketing updates

  • Contact us through forms, email, or chat support

  • Participate in promotions or feedback surveys

This information may include:

  • Name, billing and delivery address, phone number, and email address

  • Payment details (processed securely by our third-party payment providers)

  • Order history, preferences, and communication records

We may also automatically collect certain technical data through cookies and analytics tools, including your IP address, browser type, device information, and browsing activity. This helps us improve our website and services.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders and payments

  • Arrange delivery and handle exchanges or returns

  • Provide customer service and respond to inquiries

  • Improve our products, services, and website performance

  • Send you updates, promotions, or offers (only if you have consented)

You may unsubscribe from marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

3. Disclosure of Your Information

We may share your information only with trusted third parties where necessary to operate our business, including:

  • Payment processors who handle transactions securely

  • Delivery and logistics partners for order fulfillment

  • IT and analytics service providers who maintain our website and help us understand site usage

All third parties are bound by confidentiality obligations and must comply with applicable data protection laws.

We do not sell, rent, or trade your personal data to any third party.

4. Cookies and Analytics

Our Site uses cookies and similar technologies to:

  • Enable website functionality (e.g., cart and checkout)

  • Personalize your experience and remember your preferences

  • Analyze traffic and site usage to improve performance

You may choose to disable cookies in your browser settings, but this may affect certain website features.

5. Data Security and Retention

We take reasonable measures to protect your personal data from unauthorized access, use, alteration, or disclosure.

All data is stored securely on servers managed by reputable hosting providers.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Your Rights

Under the PDPA, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent for the use or disclosure of your data

To exercise these rights, please contact us via our Contact Form or reach us quickly using the floating WhatsApp chat button on our homepage.

We may need to verify your identity before processing your request.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business developments.

The updated version will be published on our Site with a revised “Last updated” date. Continued use of our Site signifies your acceptance of any changes.

8. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or would like to reach our Data Protection Officer (DPO), please contact us through either of the following channels:

  • Contact Form: Use our Contact Form on the website.

  • WhatsApp: You may also contact us using the floating WhatsApp chat button on our homepage.